Ordering from us, anywhere in the world

We've been shipping precision grinders directly to coffee lovers around the world since 2016 - it's how the vast majority of our grinders reach their owners. If this is your first time ordering from us (hello and welcome!), presumably from overseas, here is exactly what to expect.

How your order works

1

You order - and we make the arrival easy.

Where duty-prepaid shipping is offered at checkout (choose a shipping method marked "duty-prepaid"), all customs duties and import taxes are already included in the price shown. No surprise invoice from the courier, no customs paperwork on your end - your grinder arrives at your door like any domestic delivery.

Where a duty-prepaid option isn't available, it's still a straightforward process. We ship the large majority of our orders through a regular export process, and in most cases our exporter handles the paperwork and the parcel is delivered straight to your door, as if it were a domestic delivery. Occasionally, local customs may request a little more information - if so, the courier will reach out with clear instructions, usually to confirm some details or pay any applicable duty. Once that's done, your grinder is delivered directly to you.

Customs clearance is generally simple, handled on your behalf in most cases, and typically done online. If you ever have a question, our Customer Support team is here to help - you're not on your own.

Don't see your country at checkout? We reach more destinations than we can list - keeping accurate shipping rates for every country isn't always possible, so some aren't shown by default. Just contact us with your location and we'll do our best to arrange delivery at a fair rate.

2

Your grinder is built and checked - for you.

Many of our grinders are made to order as part of a production queue. This is a deliberate choice. At OPTION-O, we take product quality and the user experience seriously, and we strive to deliver one of the best out-of-the-box experiences in the industry.

Every grinder is individually assembled in our own workshop, with precision tolerances verified and all key functions checked before it ships. The product page for each model displays the current lead time. Where stated, selected models may be held as ready stock and are available for immediate dispatch.

3

It ships - here's what the journey looks like.

To keep international shipping affordable, we work with freight forwarders who aggregate shipments, rather than charging you premium courier rates. This means your tracking may be quiet for a stretch while your grinder travels internationally - this is normal and expected. Once it arrives in your country, the local carrier takes over and tracking updates become frequent through to your door.

Dispatch from our workshop  →  international transit (2-10 days, depending on courier and how busy the network is; limited tracking updates)  →  arrival in your country  →  local delivery, fully tracked (2-5 days)

If your tracking ever seems stuck well beyond these windows, just contact us - every shipment is our responsibility until it's in your hands, and if anything is lost or damaged in transit, we will make it right.

4

Duties and import taxes - no surprises.

What you'll pay depends on your region, and we show it clearly at checkout before you commit:

RegionDuties & import taxes
United StatesDuty-prepaid options available - the checkout price includes duties.
EuropeDuty-prepaid options available for most products (under 20 kg) - shown at checkout.
Rest of worldDuties and import taxes, where applicable, are billed by your local customs on arrival - your checkout total covers product and shipping only.

If your checkout doesn't show a duty-prepaid option, we'd recommend setting aside a little budget based on your country's standard import charges.

5

It arrives - and we're still here.

Support doesn't end at delivery. Our team and our authorised distributors worldwide are available for setup questions, dialling-in advice, and anything else, for as long as you own the grinder.

Common questions

Will I get charged import duties or customs fees?

It depends on your region. For the US, and for most products shipped to Europe, we offer duty-prepaid options at checkout - when chosen, everything is included in the displayed price. For other regions, shipments are sometimes delivered directly with nothing further to pay, and sometimes there may be a small amount of duty collected by your local customs on arrival.

Import duties are simply a normal part of international trade and are collected by your local customs authority - not by us. Even when purchasing products domestically, these costs are typically already built into the retail price. We aim to make this as transparent as possible by clearly indicating any duty-prepaid options during checkout (where available), so you'll know what to expect before placing your order.

How long will shipping take, and can I track it?

The estimated dispatch time is shown on each product page. Once shipped, transit is typically 2-8 business days to North America and Europe. Tracking may work a little differently than domestic orders (but the end result is the same): updates can be sparse during the international leg, then become frequent once your local carrier receives the parcel in your country. Quiet tracking mid-journey is normal - and if anything seems off, contact us and our team can check it for you. Rest assured, our team is here to support you.

How accurate is the dispatch time displayed?

In our experience it's fairly accurate - we hit our stated dispatch window more than 90% of the time, and we tend to be conservative with the estimate. This isn't like a crowdfunding campaign where you might wait months or years; once we receive your order, it's a commitment on our end, and we schedule it into production and do our best to deliver on time.

In the extremely rare case of an unforeseen manufacturing delay, we'll reach out to you directly - and if the new timeline doesn't work for you or if you have to seek an alternative, we fully understand and we'll offer a full refund at no cost.

Is the grinder out of stock? Will it be back in stock?

We manufacture on a just-in-time basis. This keeps our production lean, avoids holding stock that ages on a shelf, and helps us offer precision grinders at a fair price. In practice, it means the earlier you place your order, the earlier you secure a unit in our production schedule.

We do try to anticipate demand and hold some ready stock, but more often than not it's produced to order - so if a model you want is available, it's worth securing your place in the queue.

Is ordering from your website safe?

Payments are processed by Stripe - the same payment infrastructure used by Amazon, Google, and Shopify - and we never see or store your card details. OPTION-O has operated continuously since 2016; our grinders are used by tens of thousands of coffee enthusiasts and professionals worldwide, including championship baristas, and reviewed independently by respected voices in specialty coffee (we don't pay for advertising or sponsored reviews). The LAGOM 01 is also the official qualified filter grinder of the World Brewers Cup 2026-2029.

What if I change my mind, or something goes wrong with the order?

Contact us before dispatch and we'll adjust or cancel your order. If external circumstances ever change your final cost after ordering - for example, the sudden US tariff changes of the past year - we'll notify you in advance, and you can choose to proceed or receive a full refund. Our goal is a pleasant, fair shopping experience from start to finish.

Can I try a grinder and return it for free if I change my mind?

We're honest about this: because our grinders are made to order and we don't sell used or refurbished units, we're not able to offer free change-of-mind returns. Large retailers sometimes do - but that convenience comes at a real cost, including products sent to landfill, and those costs ultimately get built back into the price. We'd rather keep our pricing competitive and our footprint responsible.

That said, if there's a genuine product issue, or something isn't as described, we'll happily work out a solution with you - a repair, replacement, refund, or another option - to make sure you have a good experience. We approach every case in the spirit of fairness and reasonableness. If your purchase doesn't meet your expectations, or your circumstances change, reach out - we're here to help.

Why not just buy from a local distributor?

Where possible, you should! We have authorised distributors in many regions who provide local stock and local service. Ordering direct or through a distributor gets you the same genuine product and the same support commitment - we vet our distributors carefully to make sure they meet the same service standard and that you're getting a genuine grinder.

What matters to us is that you avoid unauthorised resellers - if a listing isn't from option-o.com or a partner on our distributor page, we can't vouch for it.

What's the best way to get in touch?

The best way is to submit a ticket through our portal at option-o.com/contact, so it reaches us directly, or email us at contact@option-o.com. Our team generally aims to reply within 24-48 hours on business days. If it's taken longer than that, please send a quick follow-up and double-check your spam folder, just in case our reply landed there.

Still have a question?

We'd rather answer it than have you guess. Send us a message and a member of our team will get back to you.

This page has been translated for your convenience and may contain errors or lose some nuance. If anything is unclear, please contact our team - you're welcome to write in your own language, and we'll help you with the aid of a translator.