LAGOM P100 Neat Clicker - End of Beta-Test Survey Summary
Hello!
We’re pleased to announce that the NEAT Clicker beta test event is officially wrapping up! A huge shoutout to everyone who took part in the selection round and our awesome beta testers. We truly appreciate your time and involvement in making our NEAT Clicker beta test event a success!
As an event closure for the Beta Test, we have summarized the feedback from our Beta Testers and thought you might enjoy this if you’ve been following our journey! Enjoy!
Overview
The LAGOM P100 Neat Clicker underwent a open beta-test period from 15th March, 2023, to 5th June, 2023. The purpose of the beta-test was to gather our user feedback on the new product's functionality, ease of use, and overall performance. This feedback was extremely valuable to us (it was also equally fun for us to organize!) as it provided insights that allowed our development team to make improvements to the Neat Clicker; as well as to help us continuously improve and to deliver excellent products to our fellow coffee enthusiasts.
Approach
We had a total of approximate 100 participants from various backgrounds and levels of experience. The beta-test duration was 1-2 months, during which the participants were allowed to test the LAGOM P100 Neat Clicker in their daily use and provide feedback at the end of the test period.
At the end of the beta-test, we conducted a survey for all users of the LAGOM P100 Neat Clicker. The survey contained questions mainly focused about the following areas:
• Ease of use
• Functionality/Reliability
• Performance
• Suggestions/comments for improvement
The LAGOM P100 Neat Clicker received an overall positive feedback from the beta-testers. Here is the summary of the survey results (based on the responses received):
Results
Functionality: The NEAT Clicker worked well for a majority of users (95%), with a minority (23%) experiencing sticky button at some point (we’ve taken note!).
Ease of use: A majority (78%) found the NEAT clicker to be superior and easier to use.
Retention: Both works similarly, with the NEAT Clicker having a slight advantage - the NEAT Clicker is equal or better than the original Chute Knocker (96%).
Aesthetic: A proportion of testers (44%) prefers the aesthetic of the original clicker.
Most testers (75%) would choose NEAT clicker over the original chute, with only a small minority (9%) preferring the original chute given a choice.
Feedback & Comments from our Beta Testers
Here are a few snippets of the feedback and comments we received (and we take every piece of feedback seriously!):
Pros:
“I think it’s better and should come standard on future units. Didn’t have any issues with sticky buttons.”
“new feature make grinder better. please go on. “
“The NEAT clicker has great potential. Much easier on the fingers. “
“ I find the NEAT faaar superior in user experience and always use it these days.”
“My friends found the mechanics of the chute quite impressive! It definitely adds to the already strong impression of this grinder!”
Cons:
“Button is slightly off center, aesthetic issue”
“it makes the whole grinder move and I don't feel safe.”
“Bit tough to click, I am always about to move the grinder by the force required. The button is nice but vertical would be better than the horizontal button click. ”
The one thing me and the team noticed is the whole grinder sometimes can get pushed back when you are pressing the NEAT button.
What our beta testers think about the event itself:
“Everything was nice! It was fun to try a new product and getting to know about it and if it's an improvement vs the original.”
“More emails and more opportunities on joining the betas!”
“Enjoyable, the exchange I had with support were good. Felt like OO is genuinely receptive to feedback.”
“Yeah I really enjoyed it!”
“That was so much fun!”
“It was fun! Would love to participate in it again!”
Our concluding thoughts:
This event has been extremely fun, and our team had a blast organizing this beta test and reading through your feedback! Once again, we want to express our sincere appreciation to our amazing community for taking part and contributing to this Beta Test event. The response has been much better than we expected. We will continue to work and continuously improve our products. So, stay tuned for more fun events like this in the future! Thanks for being a part of this awesome experience!